Privacy Policy

1. Introduction

Ind!oogle Software Labs Limited, Zambia ("indxBASE", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, APIs, applications, and services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use the Services, and information we receive from third parties.

Information you provide:

• Account Information: Name, email address, password, and other registration information when you create an account.
• Profile Information: Organization name, role, preferences, and optional profile details.
• Payment Information: Billing address, payment method details, and transaction history. Payment card information is processed by our third-party payment processors and is not stored on our servers.
• Communications: Information you provide when you contact us for support, respond to surveys, or participate in community discussions.
• Customer Data: Data, content, and information you upload, store, or transmit through the Services, including end-user data.

Information we collect automatically:

• Log Data: IP address, browser type, operating system, device information, referring URLs, pages visited, and timestamps.
• Usage Data: Features used, actions taken, API calls, storage consumption, and performance metrics.
• Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Services.
• To process transactions and manage your account.
• To communicate with you, including sending service-related notices, updates, and support messages.
• To respond to your inquiries and provide customer support.
• To monitor and analyze usage patterns, trends, and performance to improve the Services.
• To detect, prevent, and address technical issues, security incidents, fraud, and abuse.
• To enforce our Terms of Service and other legal agreements.
• To comply with legal obligations and respond to lawful requests from public authorities.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We engage trusted third-party vendors to perform functions and provide services on our behalf, such as hosting, payment processing, analytics, and customer support. These providers have access to your information only to perform these tasks and are contractually obligated to protect it.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or regulatory demands).
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users, employees, or others.
• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Security

We implement and maintain reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS 1.2 or higher.
• Encryption of data at rest using industry-standard encryption algorithms.
• Regular security assessments and vulnerability management.
• Role-based access controls and multi-factor authentication.
• Regular backups and disaster recovery procedures.
• Employee training on data protection and security awareness.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements. Upon deletion of your account, we will securely delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your information.
• Portability: The right to request a copy of your information in a structured, machine-readable format.
• Objection: The right to object to our processing of your personal information.
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your information.

To exercise these rights, please contact us at privacy@novaabase.com. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that any international transfers of personal information are subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or other lawful mechanisms.

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect and store information about your use of the Services. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the Services to function properly and cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Analytics Cookies: Help us understand how visitors interact with the Services by collecting and reporting information anonymously.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

10. Children's Privacy

The Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. We will post the updated Privacy Policy on our website with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@novaabase.com

Address: Ind!oogle Software Labs Limited, Lusaka, Zambia